Messages
1. To edit the content of booking and reminder messages, go to Business Setup -> Your Clinic -> Message Settings. Within Message Settings, you ha...
Thu, 14 Dec, 2023 at 10:18 AM
SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the pati...
Wed, 5 Jun, 2024 at 5:00 PM
From Services, you have the ability to control the type of message that gets sent at the time of booking for the client through the CATEGORY. On this P...
Mon, 27 Jan, 2025 at 12:25 PM
SimpleClinic can do one-way or two-way SMS messaging to patients. One-way sends notification text messages to clients, but there is no interaction, and...
Wed, 20 Mar, 2024 at 2:22 PM
You can configure the details that are used on the outbound sender ID of SMS messages sent from SimpleClinic to your patients. This article discusses the a...
Thu, 19 Sep, 2019 at 11:03 AM
This article will list many common reasons for SMS failure or no SMS messages being sent. 1. Message bodies are longer than 1600 characters. Sending le...
Thu, 19 Sep, 2019 at 11:12 AM
Booking confirmation and reminder messages (by SMS and/or email) are linked to Service Categories. Please make sure that when you create a new service, if y...
Thu, 19 Sep, 2019 at 10:42 AM
A common scenario we find is that some patients aren't receiving emails from practitioners relating to their invoice. One way to check if an invoice is ...
Thu, 19 Sep, 2019 at 11:11 AM
This Knowledge Base article will discuss how to add HTML signatures to emails. Important information to consider before adding your signature: Image...
Tue, 26 Oct, 2021 at 12:18 PM
If a client hasn't received their booking confirmation email with the intake form, you can use the following steps to resend the message: 1) Diary ...
Tue, 5 Oct, 2021 at 4:27 PM