Messages
SimpleClinic can do one-way or two-way SMS messaging to patients. One-way sends notification text messages to clients, but there is no interaction, and...
Wed, 20 Mar, 2024 at 2:22 PM
You can configure the details that are used on the outbound sender ID of SMS messages sent from SimpleClinic to your patients. This article discusses the a...
Thu, 19 Sep, 2019 at 11:03 AM
SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the pati...
Thu, 22 Feb, 2024 at 12:07 PM
This article will list many common reasons for SMS failure or no SMS messages being sent. 1. Message bodies are longer than 1600 characters. Sending le...
Thu, 19 Sep, 2019 at 11:12 AM
Booking confirmation and reminder messages (by SMS and/or email) are linked to Service Categories. Please make sure that when you create a new service, if y...
Thu, 19 Sep, 2019 at 10:42 AM
A common scenario we find is that some patients aren't receiving emails from practitioners relating to their invoice. One way to check if an invoice is ...
Thu, 19 Sep, 2019 at 11:11 AM
We utilise Mailgun to send email on your behalf to your patients. We address this email as coming from your email address based on the default email addres...
Thu, 25 Jan, 2024 at 3:55 PM
This Knowledge Base article will discuss how to add HTML signatures to emails. Important information to consider before adding your signature: Image...
Tue, 26 Oct, 2021 at 12:18 PM
If a client hasn't received their booking confirmation email with the intake form, you can use the following steps to resend the message: 1) Diary ...
Tue, 5 Oct, 2021 at 4:27 PM
To manually send an intake form that doesn't have an appointment, follow the below steps to obtain the form link: 1) Go to Content 2) Click Forms ...
Wed, 3 Nov, 2021 at 10:25 AM