Messages

SMS options
SimpleClinic can do one-way or two-way SMS messaging to patients.  One-way sends notification text messages to clients, but there is no interaction, and...
Tue, 7 Jul, 2020 at 11:11 AM
Setting a SMS identity
You can configure the details that are used on the outbound sender ID of SMS messages sent from SimpleClinic to your patients.  This article discusses the a...
Thu, 19 Sep, 2019 at 11:03 AM
Supported merge tags in messages
SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the pati...
Fri, 11 Sep, 2020 at 4:19 PM
Common Reasons for SMS failure
This article will list many common reasons for SMS failure or no SMS messages being sent.  1. Message bodies are longer than 1600 characters. Sending le...
Thu, 19 Sep, 2019 at 11:12 AM
Common reasons for confirmation & reminder message failure
Booking confirmation and reminder messages (by SMS and/or email) are linked to Service Categories. Please make sure that when you create a new service, if y...
Thu, 19 Sep, 2019 at 10:42 AM
Invoice emails not being received
A common scenario we find is that some patients aren't receiving emails from practitioners relating to their invoice. One way to check if an invoice is...
Thu, 19 Sep, 2019 at 11:11 AM
How to set a SPF record
We utilise Mailgun to send email on your behalf to your patients.  We address this email as coming from your email address based on the default email addres...
Thu, 19 Sep, 2019 at 11:02 AM
Email signatures
This Knowledge Base article will discuss how to add HTML signatures to emails. Important information to consider before adding your signature: Importan...
Fri, 18 Jun, 2021 at 2:48 PM
Resending Intake Forms
If a client hasn't received their booking confirmation email with the intake form, you can use the following steps to resend the message: 1) Diary ...
Tue, 8 Jun, 2021 at 12:05 PM
How to send a survey emails
This article will explain how to automatically send an email to a patient after an appointment to obtain feedback.   Many countries (Australia included)...
Thu, 19 Sep, 2019 at 11:20 AM