Messages
Booking and reminder emails and SMSs can be set with different content and timing by following the steps below. Watch this video for more on Business Setup....
Mon, 20 Oct, 2025 at 9:58 AM
SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the pati...
Mon, 1 Sep, 2025 at 10:59 AM
From Services, you have the ability to control the type of message that gets sent at the time of booking for the client through the CATEGORY. On this P...
Thu, 4 Sep, 2025 at 4:08 PM
This article will explain how to automatically send an email to a patient after an appointment to obtain feedback, give extra information or invite them to ...
Mon, 1 Sep, 2025 at 10:40 AM
If a client can't locate their confirmation message or there was a typo made upon booking, you can use the following steps to resend the message: ...
Tue, 2 Sep, 2025 at 2:49 PM
To send templates via email or SMS you will need to create these templates in your content library and follow the steps below to send to patients. Plea...
Thu, 4 Sep, 2025 at 4:12 PM
To send templates via SMS you will need to create these templates and follow the steps below to send to patients. On this page: Important Notes Cre...
Thu, 4 Sep, 2025 at 4:06 PM
There are 3 places you can add your email signature as below. Images cannot be added to your booking and reminder emails as this will exceed the message...
Mon, 1 Sep, 2025 at 10:37 AM
This article will list many common reasons for SMS failure or no SMS messages being sent. 1. Message bodies are longer than 1600 characters. Sending le...
Thu, 19 Sep, 2019 at 11:12 AM
Booking confirmation and reminder messages (by SMS and/or email) are linked to Service Categories. Please make sure that when you create a new service, if y...
Mon, 1 Sep, 2025 at 10:31 AM