SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the patient's name, clinic location, date and time of the appointment and more! We use "merge tags" in messages to do this!


To personalise the messages to patients, go Business Setup -> Message Settings 


As you write the message text, you can add merge tags which are preceded and ended with double brackets - "{{"and "}}". SimpleClinic looks for these merge tags in the messages and replaces them with the corresponding data.


Some examples of these special fields are fairly self-explanatory, while some are not! Examples can include the following:


Patient Details:

{{client.first_name}}                        - Patient's first name

{{client.last_name}}                        - Patient's last name
{{client.phone}} - Patient's phone number
{{client.email}}                                - Patient's email address


Appointment Details:

{{event.dtstart|date("d/m/Y")}}           - Appointment date

{{event.dtstart|date("g:i a")}}              - Appointment time (in hours, minutes and seconds)

{{event.user_dtstart|date("d/m/Y")}}  - Appointment date localised to the patient's time zone when multiple time zone support is enabled

{{event.user_dtstart|date("g:i a")}}     - Appointment time (in hours, minutes and seconds) localised to the patient's time zone when multiple time zone support is enabled

{{event.user_tz}}                                   - The patient's time zone when multiple time zone support is enabled


Service Details:

{{service.service_name}}                - Appointment or service name (Ïnitial consultation", or Naturopathy consultation" etc)

{{service.duration}}                         - Appointment duration


Practitioner Details (for the assigned appointment):

{{practitioner.first_name}}               - Practitioner first name

{{practitioner.last_name}}               - Practitioner last name

{{practitioner.email}}                       - Practitioner email address



Clinic Location Details (If the clinic has multiple locations):

{{location.name}}                           - Clinic location name

{{location.street}}                           - Clinic location street address

{{location.suburb}}                         - Clinic location suburb

{{location.state}}                            - Clinic location state


Cancellation

{{event.cancel_url}} - Allows self service cancellation of appointments in accordance with your cancellation policy. This will only take effect if you are on the latest version of online booking, if you are unsure please raise a support ticket by emailing support@simpleclinic.net


{{service.cancellation_hours}}        - Cancellation hours required as set in your Services. Ensure to type hours after the merge tag. 

{{service.cancellation_amount}}    - Cancellation amount required as set in your Services. Ensure to type before the merge tag. 


We advise to refer to this list for the most current merge tags, and to select, copy and paste the merge tags from this article into your messages, as typing a mistake will not merge the expected data into message.


We recommend to test all SMS and email messages by creating test appointments to yourself or to practitioners, before you send them to real patients!


Please note that SMS messages should be shorter, as they are sent in blocks of 160 characters. Each block of 160 characters will be charged at 10c each. Hence a long SMS message can be costly! Use email messages for longer message with detailed instructions as needed.  A maximum message size of 1600 characters is supported when using SMS.


An example SMS message can be as follows:



An example longer email message can be as follows:



More merge tags are available if required. 


You can also drag and drop your logo picture file into the body of the booking email and reminder email fields, but not the SMS messages!