A patient can access their prescriptions online either via the emailed prescription or through the Patient Portal, this will bring up the option to ORDER the prescribed products online on the current prescription.
After the patient clicks the order button, the patient can choose the quantity of each product they would like to order, the RRP will be displayed to them.
Pickup from clinic will be automatically selected. If the patient would like the order shipped, they will need to connect you separately to arrange shipment.
After the patient has clicked OK, they will be redirected to their invoice to make payment for the products they have chosen to order.
If the patient chooses to NOT pay for the products, you will still be able to access the outstanding invoice from your Dashboard and make contact with the patient regarding their order and taking payment.
Items on the invoice will be automatically be changed to status of waiting pick up on the invoice.
Online payment will be processed through your integrated payment gateway. If multiple gateways are connected the order of use is Square -> Stripe -> Ezi-Debit.
If you have disabled the Pay Now button your invoices from Invoice Settings, the patient will not be able to make payment for their order online.
If any products the patient has ordered are on backorder/out stock, you will also need to make contact with the patient to notify them either via phone call, SMS or email.