On this page: 

  • Initial Setup for Ariya Health Patient Orders
  • Sending Patient Orders to Ariya Health
  • Paying for your Ariya order
  • Patient Notifications
  • Tracking Information
  • Editing Patient Orders for Out of Stock items
  • Sending Clinic Stock Orders to Ariya Health
  • Check the Status of your Order
  • Discontinued Items


Ariya Health is an Australian wholesaler of practitioner-only products (POP) and an online dispensary service for nutritional and herbal supplements and liquid herbal extracts. 


SimpleClinic integrates with Ariya Health by allowing your prescribed products to be sent to Ariya to fulfil and send to your clients directly, as well as ordering stock from Ariya Health to your clinic. 


If you haven't already applied for and got your practitioner account with Ariya, please click on this link to complete your account application: https://shop.ariya.health/registration 


Important - orders to Ariya Health will fail if the steps below are not followed

  • Your wholesale account number, trading terms and business email address in SimpleClinic must match what Ariya Health has on file. Please contact Ariya Health if this is not the case. 
  • All items included in orders must be from an Ariya Health feed. If not from an Ariya Health feed, they will not show up when you select to Send to Ariya. 
  • Your patient postal address must include a valid - Street Address, Suburb, State and Postcode. The state should be in the format QLD not Queensland.



Initial Set up for Ariya Health Patient Orders



Step A. Go to Inventory -> Suppliers -> Ariya Health -> select the spyglass icon to edit



Enter your Ariya Health Wholesale Account Number and Trading Terms -> SAVE



Step B. Go to Business Setup -> Your Clinic -> Email and ensure that this is the email address that Ariya Health have on file for you. Please call Ariya Health and ask them to change it to this email address if it is different.


Step C. Go to Inventory -> Feeds

  • If you are using Ariya Health to blend and ship herbs -> ensure you have turned ON Ariya (Liquid Dispensary) and turned OFF all other herbal ingredients Feeds (or hidden ingredients that are not needed from these feeds), e.g. Ariya (Mediherb), Ariya (PPC) and Ariya (Herbal Extract). 


  • Turn ON any other Ariya feeds you need and turn off Feeds direct from the manufacturer, e.g Turn OFF Biomedica and turn ON Ariya (Biomedica)






Step D. Go to the Business Setup -> Invoice Settings, and turn on the "Show Send to Ariya on Invoice" toggle to YES -> SAVE




Sending Patient Orders to Ariya Health


Step 1. Complete a prescription and/or invoice for a client as per usual, including an item for postage if applicable. Check Ariya postage costs and set up an inventory item to cover those charges. We also recommend collecting payment from the patient first. The invoice may have been created via an online patient order. 


Ensure your patient postal address includes a valid - Street Address, Suburb, State and Postcode. Ariya orders do not support Street Line 2 and the state should be in the format QLD not Queensland. The order will fail if there is invalid or empty fields. 


If the patient has sent postal delivery information through an online prescription order, this information will show in the comments section and will not go through to Ariya, this needs to be updated on the patient file. 



If you are creating an invoice without first creating a prescription -> you will need to add the products and postage (if applicable -> refresh the invoice -> select the send to Ariya button. 

This is because SimpleClinic needs to connect to Ariya to confirm these products are available (normally this is done when the prescription is turned into an invoice, creating an invoice without a prescription requires this extra step.



Step 2. Click on the "Send to Ariya" button and the following window will appear.


At this point you can also set the status of each item, as required, e.g. Waiting Pickup or Needs Shipment - these will show on your Dashboard for actioning once the invoice is paid. Change this status to Supplied by Third Party after it has been sent by Ariya. 




Step 3. From the below screen, tick the checkboxes for all items you wish Ariya Health to supply to the client directly, leave those items unchecked which you will supply. 

If any items are not showing - you have not selected them from the Ariya Feeds, you will need to go back and change this. 


Step 4. Click on the Send Order button. 


You will either receive an order confirmation notification or a failure notification. Please also check your business email for notifications regarding the order. 


If you do not have a monthly account with Ariya Health, an invoice will appear that needs to be paid before the order will be sent. Ariya Health will invoice you wholesale price for the items as per your account terms and conditions with them. 



Step 5: Once the order has been sent to Ariya, as above, the status of the products will automatically change to Supplied by Third Party, as below. This will ensure that the stock levels for these items are not taken from your inventory levels. If you select any other status, they will be taken from your inventory item count. 

You can also manually select this status for other products ordered from other distributors.




Paying Ariya for your order


Step 6: Pay for your order

  • If you are on a 14 or 30 day account then your order will go directly through to Ariya and you will be charged at the end of the period.
  • If you are on immediate payment, there will be a link to pay for the order before it can be processed, please see below: 




Patient Notification


Step 7: An automated email will be sent to the patient, on behalf of the clinic, to notify them that the items have been shipped. 

  • The tracking information comes from Ariya once they have packed and the parcel is collected - > please contact Ariya if you have questions about the shipping information. 
  • The email is sent on behalf of the clinic name via [email protected] and if the patient replies to the shipment notification it will go to the clinics email from Business Setup -> Your clinic -> Email - see in the below example -> Passion4Health is the clinic and Marianne is the patient. 



Tracking Information


Step 8:  Once both a tracking number and date shipped is provided by Ariya to SC via the integration the practitioner will also see the shipment details at the bottom of the patient invoice.



Editing Patient Orders for Out of Stock Items


Step 9: When you send an order to Ariya you will be notified of the stock levels (see image below). Pricing and stock levels are accurate as at 4am each morning. If something is out of stock you will need to modify the invoice, e.g. 

  • remove the item from the invoice, in this case you can either: 
  • remove the item from the invoice & add a new item to the invoice, in this case: 


 



Sending Clinic Orders to Ariya Health 


Step 10: As Ariya Health are a wholesaler of POP and other products, you can create orders in SimpleClinic to have stock delivered to your clinic.


Simply use the Inventory -> Orders menu option to create an order with Ariya Health, in the same way as any other supplier! For more information, refer to the section on Orders in this manual.




Check the Status of your Order


Step 11: Log in to your Ariya Health account on the website. Here you can review payments, view draft orders (unpaid orders), and see tracking information.



Discontinued Items


If any products are showing as discontinued in the inventory - this means these products have not been updated by Ariya Health in the last 7 days and therefore will not be available to add to orders. If you believe this is not accurate: 

  • First check the Ariya websiteto see if it is still available:
    • if not, please find a suitable substitute 
    • if yes, please email [email protected] with the product information and we will liaise with Ariya to make sure the product gets updated asap.