Our built-in AI scribe, Lumielle, enables consultations to be recorded and automatically converted into clear, structured treatment notes.


During your consultation, our platform will record the audio and generate a transcript. This transcript is then processed by our built-in AI scribe and organised into the custom fields used in your treatment note. 


The content generated in each section depends on the custom fields configured in your appointment type, allowing information to be grouped into the relevant parts of the treatment note.


There are two different process depending on whether your patient is in person or online via SC meet.  For Online SC Meet Consultations click here.



On this page: 

  • Important Information
  • AI Scribe Overview
  • In Person transcription
  • Costs


Important Information

  • There are two different process depending on whether your patient is in person or online via SC meet. For Online SC Meet Consultations click here. 
  • Lumielle must be connected first and the license agreement accepted. 


Helpful Links


AI Scribe Overview 


From within the Treatment Note -> select the Transcribe Treatment Note button from the Lumielle icon.


Lumielle will need to get permission to use your devices microphone - the permission window will depend on your device.



Start Recording, Stop Recording and Create Treatment Note buttons in the Lumielle window.


What it looks like while transcribing


Converting Transcription - after selecting 'Create Treatment Note' 

 

Notes and Next Actions fields



In Person Transcription


Step 1. Start your consultation as normal -> Click Record to begin recording the consultation -> When the consultation is finished, stop the recording -> select Create Treatment Note -> the system will transcribe the audio and convert it into a treatment note automatically -> once complete, review the generated note and make any adjustments before saving.


The treatment note will be populated based on the fields configured in your appointment type, so information will be organised into the relevant sections. 


Important

  • The default Notes and Next Actions fields must be enabled for the AI Scribe to work. 
  • If you have additional custom fields in your appointment type, AI will attempt to populate them automatically. 
  • Processing time depends on consultation length. For example, a short consultation may take around 10–15 seconds, while longer consultations may take up to around a minute to convert. 



Costs and Billing

Pricing is usage-based and calculated according to the number of tokens used to generate the treatment notes.


Your final invoice will be based on the actual token usage and transcript duration, converted to AUD and inclusive of GST. ( as we prepay tokens in USD) 


Estimated Cost: ~ $0.07 AUD per minute


On average, this equates to approximately 7 cents per minute to transcribe your consultation word for word and with AI (Lumielle) then summarising the transcript into your chosen Appointment Type under treatment notes.


Example:
A 60-minute consultation would cost approximately $4.20 AUD (incl. GST), subject to token usage and exchange rate variations.


Billing


Initially, usage will be billed in arrears, similar to SMS charges, and invoiced at the start of each month.


In the future, this will transition to a prepaid model, where tokens or account credit can be purchased in advance.


For any further questions please email support@simpleclinic.net