This article will discuss the most common reasons why services may not be appearing on your online booking.
If you find that your service (s) are not appearing on online booking, it could be for one of the following reasons:
1) You have not set your employee schedule with VALID hours. This is currently under Employees -> Employee Schedule
You will also need to ensure that the location has been set correctly for your working hours.
2) Services have been configured to hidden.
Select Services from the navigation menu.
Scroll through the list of services until you find the service you wish to check/edit. Click the first blue (View Service) button from the Service listing.
The selected service will be displayed to allow you to edit the details.
The Online Booking setting will allow you to control whether a service is displayed in online booking. Once you are done, click SAVE to save the changes.
3) You have not linked an invoice item to a service.
Select Services from the navigation menu.
Scroll through the list of services until you find the service you wish to check/edit. Click the first blue (View Service) button from the Service listing.
If nothing is showing in that field, you can either search for an existing invoice item to add by typing it into the Search Items box under Invoicing Details. This will bring up any items in your inventory that match what you have type in.
If nothing shows, click + Add New Invoice Item and it will bring up the following fields for you to complete:
Once you have filled out the required fields, select SAVE in the top right hand corner.
4) In the same service edit screen, if you have multiple locations enabled, you will see the option select a location for the service. Ensure the service is linked to a location for it to display.
5) You have previously linked your services to a specific location location only and since deleted that location. If this is the case, please raise a support ticket by emailing [email protected]