This article will discuss the most common reasons why services may not be appearing on your online booking.
If you find that your service (s) are not appearing on online booking, it could be for one of the following reasons:
1) You have not set your employee schedule with VALID hours. This is currently under Employees -> Employee Schedule. You will also need to ensure that the location has been set correctly for your working hours.
2) Services have been configured to hidden.
Select Services from the navigation menu.
Scroll through the list of services until you find the service you wish to check/edit. Click the first blue (View Service) button from the Service listing.
The selected service will be displayed to allow you to edit the details.
The Allow Online setting will allow you to control whether a service is displayed in online booking. Once you are done, click SAVE to save the changes.
3) You have not linked an invoice item to a service.
Select Services from the navigation menu.
Scroll through the list of services until you find the service you wish to check/edit. Click the first blue (View Service) button from the Service listing.
If nothing is showing in that field, you can link an existing invoice item by clicking on Link Item at the bottom of the service's settings and then, under Link Existing Item, select the relevant invoice item from the dropdown in the pop-up window. Then click Link, then Save.
Or you can add a new invoice item by clicking on Link Item at the bottom of the service's settings, then choosing Create New Item in the pop-up window, completing the following fields, hitting Create, then Save.
4) In the same service editing screen, if you have multiple locations enabled, you will see the option select a location for the service. Ensure the service is linked to a location for it to display.
5) You have previously linked your services to a specific location only and since deleted that location. If this is the case, please raise a support ticket by emailing support@simpleclinic.net