The patient can select their timezone from the online booking. To get started, follow ALL steps below:
1) Booking messages NEED to have the following merge tags in your booking AND reminder emails please update these if they are not already there:
Date: {{event.user_dtstart|date("d/m/Y")}}
Time: {{event.user_dtstart|date("g:i a")}}
Times are shown in {{event.user_tz}} timezone
If you don't already have these merge tags - you will need replace the existing date and time section in your messages with the above information. If the tags are not replaced, the date and time for the messages will always show in the clinic timezone.
If you are using booking/reminder SMS, please also update these message with the below wording:
SMS Wording: Hi {{client.first_name}}, I look forward to seeing you {{event.user_dtstart|date("d/m/Y")}} {{event.user_dtstart|date("g:i a")}} for your {{service.service_name}}. Times are shown in {{event.user_tz}} timezone.
Booking and reminder messages can be edited by going to Business Setup -> Your Clinic -> Message Settings -> Booking Emails -> Select a service category -> Replace existing date and time tags with the above -> SAVE -> Repeat for EACH service category and also reminder emails -> Ensure to save changes.
2. Below is a screenshot of the timezone selection that displays for the client. This will default to the timezone selected on their device.
The patient can change this timezone if required as below. When patients select a time zone, time slots will be re calculated to display the times in the patient's local time zone while you receive the booking in YOUR local time.
All booking and reminder messages will show times in the patient's timezone.
